About Us

What is KICKZROCK.com?

KICKZROCK.com is a web-site for purchasing 100% AUTHENTIC sneakers, mostly Jordan and Nike. We keep our eye out for the sneakers with the most buzz or the sneakers you, the customer, email us about the most. We have been fortunate enough to have built very reliable connections for acquiring authentic and only authentic sneakers, which allows us to spread the love to you, the customer. Everyone has had a situation where there alarm clock did not wake them up early enough on a Saturday morning release or the local store only received one pair in a size 13 and that size is already gone, well KICKZROCK just wants to provide you another option.

What payment methods does KICKZROCK.com accept?

Kickzrock offers several payment methods. It is up to each customer to decide which method is best for them. We currently accept payments through credit/debit cards with the VISA or MASTERCARD logo. Kickzrock does not accept orders made using an international credit card. In order to use another brand of credit card you must use PayPal. PayPal is an e-commerce business allowing payments as well as money transfers to be made through the internet, funded with an electronic debit from your bank account or by using a credit card. Kickzrock does not receive credit/debit card information. We simply verify that the payment used is not fraudulent or reported stolen. Our payments are set up through our merchant provider and PayPal who provide us with the necessary information to process an order.

Is there a KICKZROCK store that I can shop in?

Unfortunately not, all purchases from KICKZROCK must be made through our web-site. www.kickzrock.com/www.kickzrocksneakers.com

Is everything on KICKZROCK.com authentic?

Everything on www.KICKZROCK.com is absolutely GUARANTEED100% AUTHENTIC. We guarantee the authenticity of every single product purchased on our web-site. Every item on the web-site is purchased from licensed retailers and is checked by our buyers who together have over 35 years of experience in authentic merchandise and in the retail industry, with over 25 years working in the head offices of some of the top sneaker chains. Please feel free to check our eBay profile for our track record with 100% AUTHENTIC products and great customer service.

https://www.ebay.com/usr/kickzrock

What makes KICKZROCK.com so different from the other sites?

The obvious first…we ship and process orders extremely fast (most orders are mailed out in less than 24 hours from the purchase time). All of our items are 100% Authentic and do not need to be verified/inspected by a third-party saving the customer the unnecessary wait time to receive their item. KICKZROCK is different from the other sites in the fact that we are probably less like them and more like you, the customer. We have paid our dues standing in lines in the rain as well as the snow, waking up early and traveling to different cities just to pick up the latest Jordan or Nike Air Max 95. We are the type of guys that inspected every inch of the sneaker before we spent all of our allowance or paycheck on the sneaker along with the matching socks, shirt, and shorts. We are the guys that worked for free on Jordan release days just to see the crowd show up or returned our school books just so we can afford the new J’s. What does all that even mean…? We know exactly what the feeling is like for a sneaker junkie when buying a new pair of kicks. We know EXACTLY what it is like to order a sneaker and hope it gets mailed out in a timely manner and is 100% Authentic. We want to make sure you enjoy your purchase to the fullest and take the unnecessary stress out when ordering your sneakers online.

What is KICKZROCK.com return policy?

The item must be returned within 10 days (not including Sundays or holidays) upon arrival which we get from the tracking number located on the package and updated on the UPS web-site. Sneakers must be in brand new condition (no exceptions). Sneakers must come in the original box that matches the item. All laces, insoles, straps, hang tags, etc. must be included. Customer assumes all responsibility with shipping cost and items lost in the mail, Kickzrock.com does not reimburse shipping fees as part of the return. There is a 5% re-stocking fee for all returns/exchanges. We reserve the right to refuse returns for any reason. To start the return process, please print out or email us the return form which is available below.

To cancel a order please contact us via email at customerservice@kickzrock.com with your order number and the item(s) that need to be cancelled. Because we ship fairly quickly and in most cases the same day as the order is made, it is imperative to contact us immediately before your item is shipped.

Download the Kickzrock Return Form

Can I have my order sent to a gift address?

Unfortunately not. Your billing address must match your shipping address. If your shipping address is different from your billing address your order will be cancelled.

How do I know when to expect my order?

All orders are shipped with a tracking number no matter the cost of your order or the shipping method. The tracking number will be emailed to you the day your package is mailed or the day before so you can get detailed tracking of your package and an expected arrival date. Orders can be tracked at www.ups.com. Orders are generally shipped the same day if made by 3 pm EST. KICKZROCK does not assume responsibility for lost, stolen, or wrongly addressed packages.

What if I have a question that was not addressed in this section?

SIMPLE, just send us an email. Whether you have a question, comment, suggestion, or just want to tell us about anything interesting or new you feel like sharing with us. There is no such thing as a stupid question and we appreciate all feedback whether good or bad, although good feedback is always preferred! You can contact us anytime at customerservice@kickzrock.com or by calling 1(954)822-6796 M-F (10a-3pm).

Updated January 2023

Kickzrock Inc.
3020 NE 41 Terrace
#109
Homestead, Fl. 33090
customerservice@kickzrock.com

customerservice@kickzrock.com